Service period

Repairs for products under warranty will be carried out free of charge within 15 days, according to art. 12 para. 1 letter b) of Emergency Ordinance no. 140/2021, if it is confirmed that the defect is not attributable to the consumer.

Steps to benefit from service:

1. Contact the customer support team at no.+40 758 990 999 to describe the encountered issue.
2. Send the jewelry along with the required documents to the address provided by our team.
3. Our team of experts will evaluate the jewelry and perform the necessary repairs, returning the jewelry within 15 days.

Recommendations for jewelry maintenance:

To ensure the longevity of your jewelry, we recommend following these maintenance tips:

• Avoid contact with harsh chemicals.
• Store jewelry in a dry and secure place.
• Clean jewelry with a soft cloth and avoid using abrasive cleaning products.
• Remove jewelry before engaging in intense physical activities.

Quality and authenticity of the jewelry:

Empoli Jewelry pieces are marked by the National Authority for Consumer Protection - Directorate for Precious Metals and Precious Stones, thus ensuring their quality and authenticity.