Warranty period

Jewelry purchased from us is covered by a 2-year warranty for individuals and legal entities, starting from the date of purchase.

Our warranty policy includes:

1. Repair or replacement of lost stones: In case of detachment or loss of stones, the seller will replace them free of charge within 15 days, provided the defect is not attributable to the buyer.
2. Inspection and tightening of stone settings.
3. Professional cleaning.
4. Free shipping for the return of repaired jewelry.

Warranty exclusions:

• Damage caused to the jewelry due to failure to follow the instructions mentioned in the Warranty Certificate.
• Damage resulting from accidents, negligence, improper use, or other factors unrelated to material or workmanship defects.

Steps to benefit from the warranty:

1. Check the Warranty Certificate to ensure compliance with all mentioned instructions.
2. Contact the customer support team at no. +40 758 990 999 to initiate the stone replacement process.
3. Send the jewelry along with the warranty certificate and a description of the encountered issue to the address provided by our support team.
4. Our team of experts will evaluate the jewelry and, if the defect is covered by the warranty, we will replace the stones and return the jewelry within 15 days.